Terms & Conditions

Your rights

Birdkind is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with Birdkind is safe. You won't get ripped off and we'll sort out any problems you have. By visiting our website, you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.

Terms and Conditions Changes

If we decide to change our Terms and Conditions, we'll post the changes on this page so that you're always aware of what information we collect, how we use it and under what circumstances we disclose it.

Ordering

When placing an order you agree that all the information given is accurate and complete. You will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order.

By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email and shall refund any amount already paid to us. We will always make every effort to supply you with the products listed in your order confirmation.

Making changes to your order

We are unable to make changes to your order once it has been placed, this includes but is not limited to, adding or removing items and cancelling your order. Where possible, we will make change to your address details.

Returns

You may return your purchase to us within 21 days of purchase, to arrange a return please contact us.

Please bear in mind the conditions;

  • You must arrange and pay for your own shipping.
  • The products must be in a resalable condition.
  • Any seed packaging must not have been opened.

Site usage

Birdkind disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Ownership of information

Birdkind creates the majority of pictures and descriptions for the website. This information is copyright of Birdkind and may not be used by any other party without express permission of Birdkind. Birdkind website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Birdkind or where Birdkind has expressly requested the process.

Accuracy of information

We put a lot of time and effort into describing and photographing the products we sell using our copywriters and in-house photography studio to make sure we give the end user the most accurate representation of each and every product on the site.

Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you've purchased something based on a picture or description on the website which turns out to be incorrect, we'll happily replace or refund the product.

Pricing liability

All prices listed on bebirdkind.com are correct at the time of entering. Your credit card or debit card will be charged at the point of purchase.

If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on bebirdkind.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount already paid to us.

Promotions & promotional vouchers codes:

• Minimum spend required (exclusive of any shipping costs).
• Birdkind reserves the right to end promotions at any time.
• Discount vouchers & promotions are only redeemable against in-stock items.
• Discount vouchers/promotions cannot be used to purchase gift vouchers.
• Promotion codes are single use per account.
• Discount vouchers/promotions cannot be applied retrospectively.

Product guarantees

Some of the products we sell come with manufacturers guarantees, if you qualify for a repair/replacement we will coordinate with the relevant manufacturer on your behalf.

Who we are

Samuel McCausland LTD t/a Birdkind is a company registered in Northern Ireland (NI632102)

Registered Address

Samuel McCausland LTD t/a Birdkind, 1 Clarence Street, Belfast, BT2 8DX.

Please note - returns are not accepted at the above address.

Trading Address

Birdkind, Camp Road, Witham St. Hughs, Lincoln, LN6 9QJ.