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Terms & Conditions

Your rights

Birdkind is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with Birdkind is safe. You won't get ripped off and we'll sort out any problems you have. By visiting our website, you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.

Terms and Conditions Changes

If we decide to change our Terms and Conditions, we'll post the changes on this page so that you're always aware of what information we collect, how we use it and under what circumstances we disclose it.


When placing an order you agree that all the information given is accurate and complete. You will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order.

By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email and shall refund any amount already paid to us. We will always make every effort to supply you with the products listed in your order confirmation.

Order Amendments & Cancellations

We quickly pick and pack orders, which means we can’t always make changes once your order has been placed. However, we will always try our best to do so when and where we can.

For any cancellation or amendment enquiries, please email The email must include the nature of your request in the subject, your order number and the name on the order.


If you have changed your mind or no longer require the order, then we will happily accept your return. You may return your order to us within 30 days of purchase.

Please bear in mind -

  • You must arrange and pay for the return shipping.
  • The products must be in their original packaging and in a resalable condition.
  • Any bird food packaging must not have been opened.

Send us your return along with your name and order number to the below address, once we have received the return we will process your refund;


Camp Rd,

Witham St Hughs,



Once we receive your return, we will refund you as soon as possible and within 14 days. We will also send a confirmation email once this is complete.

If you have any queries regarding a return please contact us using our contact form or email us at

You will be refunded using the same means of payment as you used for the initial transaction. Standard delivery charges will also be refunded, however if you have selected an express delivery, we will only refund you for the cost of our standard delivery charge.

Damaged Goods

If your order arrives damaged, then please get in touch with us at Please include your order number, details of the damage and if possible photographic evidence of the damage.

Site usage

Birdkind disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Ownership of information

Birdkind creates the majority of pictures and descriptions for the website. This information is copyright of Birdkind and may not be used by any other party without express permission of Birdkind. Birdkind website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Birdkind or where Birdkind has expressly requested the process.

Accuracy of information

We put a lot of time and effort into describing and photographing the products we sell using our copywriters and in-house photography studio to make sure we give the end user the most accurate representation of each and every product on the site.

Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you've purchased something based on a picture or description on the website which turns out to be incorrect, we'll happily replace or refund the product.

Pricing liability

All prices listed on are correct at the time of entering. Your credit card or debit card will be charged at the point of purchase.

If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount already paid to us.

Promotions & promotional vouchers codes:

  • Minimum spend required (exclusive of any shipping costs).
  • Birdkind reserves the right to end promotions at any time.
  • Discount vouchers & promotions are only redeemable against in-stock items.
  • Discount vouchers/promotions cannot be used to purchase gift vouchers.
  • Promotion codes are single use per account.
  • Discount vouchers/promotions cannot be applied retrospectively.

Product guarantees

Some of the products we sell come with manufacturers guarantees, if you qualify for a repair/replacement we will coordinate with the relevant manufacturer on your behalf.

Gift Cards:

  • You can use our gift cards to buy any product on the Birdkind website
  • Gift Cards must be used within 12 months of purchase.
  • To spend your gift card, you can redeem it by entering the gift card number in the Apply Gift Card Code section in the Review & Payment area of your Cart when placing your order.
  • You also cannot use a gift card to purchase another gift card.

Who we are

Samuel McCausland LTD t/a Birdkind is a company registered in Northern Ireland (NI632102)

Registered Address

Samuel McCausland LTD t/a Birdkind, 1 Clarence Street, Belfast, BT2 8DX.

Please note - returns are not accepted at the above address.

Trading Address

Birdkind, Camp Road, Witham St. Hughs, Lincoln, LN6 9QJ.